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General
Prices
Delivery
Returns
Warranty
Software Warranty
Payment
Reservation of Title


General

Simple Solutions (Telematics) Ltd is a B2B (business to business) supplier and as such is classified as a trade/wholesale organisation. Whilst members of the public are welcome to purchase products from our site they are asked to remember that any products ordered are done so on a trade sale basis and as such are not subject to consumer distance selling regulations. Please ensure you read these terms and conditions for more information on our returns policy.

All orders accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.


Prices

Pricing will be given on request. All items are priced in UK Pounds or US Dollars (where applicable) and EXCLUDE shipping costs which will be notified at the time of order request.
VAT will be charged where appropriate and goods are subject to availability, whilst every effort is made to have a level of stock on all goods, in some instances there may be a delay whilst we wait for supply, in these instances, customers will be emailed to advise of the delay and given the chance (within 5 days) to cancel the order and no funds will be taken, however if we have no reply or response we reserve the right to accept the order and ship once stock is received.


Delivery

The cost of shipping will be advised at the time of order and no funds will be taken until these costs are agreed with the customer.

Mainland UK destinations - Orders will be despatched by UPS. Orders for the Highland and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly may be sent Royal Mail "Special Delivery" depending upon location – costs will be advised accordingly.

Channel Islands are by UPS – costs will be advised accordingly.

All overseas deliveries will be by UPS – costs will be advised accordingly.
Customers can, at their own risk, elect to use their own carrier by request and advising us of the carrier details and account number. It should be noted that goods are considered as 'delivered' once collected by the carrier and any claims for non-delivery must be taken up with the customers carrier of choice.

Orders will normally be shipped same day that payment details are provided, the shipping costs agreed, and the transaction completes successfully, providing goods are in stock and order/payment is received by 13:00pm for UK and 12:00 noon for international. Customers will be notified if goods are out of stock and given an expected delivery date. Delivery times will be in line with standard delivery times based on the carrier involved - customers can check approximate delivery times on the UPS website (www.ups.com). Delivery times are outside of our control once a carrier has collected, therefore we cannot guarantee delivery dates or times - an item shall not be considered lost until UPS (or the carrier involved) has confirmed such a loss, which may take up 10 days. Simple Solutions (Electronics) Ltd do not accept any claim for consequential losses due to the late delivery of an order.

Goods shipped via UPS will be issued with a tracking number on request.

Items shipped via UPS in the UK and not able to be delivered, due to three failed delivery attempts or incorrectly addressed will be subject to an additional charge of £20 UKP if returned to our offices undelivered, plus an additional carriage charge for any subsequent re-delivery requested - goods will be held pending contact from the customer.

Any claims for non-delivery or shortages must be made in writing via email to sales@simplesolutions-uk.com within two days of delivery.

NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.


Returns

Goods may only be returned if accompanied by an issued RMA number. Please contact us in the first instance to obtain this. Send an email to support@simplesolutions-uk.com and advise the reason for return. Unsolicited returns will not be accepted.

All claims for return must be submitted within 28 days of purchase. Refund value will be for the value of goods only (excluding shipping charges) and less 12% (twelve percent) of the invoice total to cover handling and re-stocking costs.

Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.

Similarly any goods found to have been used will not be replaced or credited.


Warranty

Simple Solutions (Telematics) Ltd agrees to transfer to Customer whatever transferable warranties it receives from the manufacturer (information available on request) of any products sold to customers. Simple Solutions (Telematics) Ltd makes no other warranty, express or implied, with respect to the products.
IN PARTICULAR, SIMPLE SOLUTIONS (TELEMATICS) LTD MAKES NO WARRANTY RESPECTING THE MERCHANTABILITY OF THE PRODUCTS OR THEIR SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE OR RESPECTING INFRINGEMENT.
Simple Solutions (Telematics) Ltd's liability arising out of any sale of products to a customer is expressly limited to either (1) Refund of the purchase price paid by customer for such products (without interest), or (2) repair and/or replacement of such products, at Simple Solutions (Telematics) Ltd's election, with such remedies exclusive and in lieu of all others.
Customer must notify Simple Solutions (Telematics) Ltd as per the RMA procedure, regarding any defective product.
This warranty is in lieu of any and all other warranties, whether oral, written, expressed, implied or statutory. Implied warranties of fitness for a particular purpose and merchantability are specifically excluded and shall not apply. Customer's obligations and Simple Solutions (Telematics) Ltd's remedies with respect to defective or nonconforming products, are solely and exclusively as stated herein. Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way or if instructions laid out in the original manufacturers documentation have not been followed.


Software Warranty

Simple Solutions (Telematics) Ltd provides all software and device configuration scripts ‘as is’ and you use such items at your own risk.

Disclaimer of Warranties. [Licensor] disclaims to the [fullest] extent authorized by law any and all [other] warranties, whether express or implied, including, without limitation, any implied warranties of [title, non-infringement, integration,] merchantability or fitness for a particular purpose.

Under no circumstances shall Simple Solutions (Telematics) Ltd be liable for direct, indirect, special, incidental, or consequential damages resulting from the use, misuse, or inability to use our software or device configuration scripts, even if Simple Solutions (Telematics) Ltd has been advised of the possibility of such damages.


Payment

Payment is by Credit/Debit Card (Visa/MasterCard) in UK Pounds only. All card details provided using the fax back form will be securely disposed of once used (unless we're requested by the customer to retain the information for future use). This information will be securely stored. Payments can be accepted over the telephone but by prior arrangement only. Only the cardholder address will be accepted for delivery - unless in writing from the cardholder. We reserve the right to make a charge of 3% for Credit Card payments, which will be advised prior to any funds being taken. There are no charges for debit cards.


Reservation of Title

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

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